Hi @Erica.Lastufka
Are you connecting with ssh keys and ssh agent?
An important thing is to remove in $HOME/.ssh/ any private key and public key.
See here for more details:
This is not the way to go. Instead modify your .ssh/config file as indicated in the previous link.
You may be interested to use JupyterLab from our new openondemand server? No need to use a tunnel at all.