Hello everyone,
We would like to sincerely apologize for the posts that remained unanswered in the past weeks. We recently discovered that, due to Discourse’s default settings, only posts created within the last two days were highlighted as new for us. As a result, several older messages did not appear in our support feed, and we unfortunately missed them.
We have now updated our notification settings so that all new posts, regardless of age, are properly flagged for the support team. This will ensure that your questions and requests receive timely attention from now on.
Thank you for your understanding, and please don’t hesitate to reach out again if your earlier post needs follow‑up.